Little Red 22 Posted July 25, 2012 Posted July 25, 2012 Heads up folks... My cat bit the microphone on my Zulu headset. Lightspeed refuses to repair the headset. They used the lame excuse that there is some kind of biohazard on the microphone. They must not understand that helicopter pilots sneeze and sweat. I suggested cutting off the boom and sending it to them, but was told that would void my warranty, so no service. Lightspeed refused to send replacement parts. I am not pleased. I was told that next month they will be offering a $500 discount on their new Zulu2. Bose has a good reputation for service. 1 Quote
jimbo2181 Posted July 25, 2012 Posted July 25, 2012 You're mad because your cat destroyed it and they won't replace it? It's amazing any company can please anyone anymore. 2 Quote
CharyouTree Posted July 25, 2012 Posted July 25, 2012 Jimbo: It seems like the problem isn't that they won't replace it, free of cost, but won't do anything about it. The best part is that they won't let you send it with the mic cut off, because it'll void your warranty... what good is your warranty, if they won't work on an already unusable headset? Quote
Pohi Posted July 25, 2012 Posted July 25, 2012 That is pretty crappy to hear. I had thought their customer service was good because I have sent my Zulu back twice but that is a bunch of BS. Biohazard eh? Soak it in alcohol then send it :-) Quote
Little Red 22 Posted July 25, 2012 Author Posted July 25, 2012 (edited) I would have been happy to pay for the repair/replacement, or to get the parts and have it fixed elsewhere. I am very disappointed with Lightspeed because they gave me no option whatsoever. I also made the mistake of telling the truth as to how the microphone was damaged. Edited July 25, 2012 by Little Red 22 Quote
CharyouTree Posted July 25, 2012 Posted July 25, 2012 Just call them back and tell them it's not working...send it back unexplained. Quote
Pohi Posted July 25, 2012 Posted July 25, 2012 Yeah, calling back a few times until you get somebody who isn't being an a-hole might work. Unless the person you talked to already talked to their manager. Or they could be going with the medical insurance sop and just simply refusing the claim to see if you will push the issue. Quote
MileHi480B Posted July 26, 2012 Posted July 26, 2012 It doesn't matter how it was damaged ... there is no excuse for NOT selling you replacement parts so you can get it repaired. This experience is unbelievable to me and enough to keep me from never touching their products! Quote
Little Red 22 Posted July 26, 2012 Author Posted July 26, 2012 Frankly, I'm still stunned by what happened today. My hope is that the bosses working the booth at Oshkosh this week will come back with a better answer. Right now it's only useful as a cat toy. Quote
MileHi480B Posted July 26, 2012 Posted July 26, 2012 Little Red 22 ... PM me with details. Your full name, address, etc. Also who you talked to at Lightspeed and the contact info. I'm betting I can get you anything you want. I have my ways. All legal and delightfully effective. Quote
Little Red 22 Posted July 26, 2012 Author Posted July 26, 2012 (edited) Good news! Lightspeed reversed their course and customer service called me back with the right answer. They will repair my Zulu headset microphone with quick turn around and at a resonable price. I am reminded that a product that does not have good support is a poor product. Lightspeed does understand this and intends to support their product. Thanks to the people who helped get the message to Lightspeed Aviation. Everything is a cat toy, especially things that look like mice, mics. Edited July 26, 2012 by Little Red 22 Quote
eagle5 Posted July 26, 2012 Posted July 26, 2012 That's why I have a dog. He tried to eat my headset once, but couldn't unzip the case! Quote
aeroscout Posted July 26, 2012 Posted July 26, 2012 Cats owned by cat people will make their owners pay for the indiscretion sooner or later. Pilots should immediately get rid of any cats they have. Quote
500E Posted July 26, 2012 Posted July 26, 2012 aeroscout Posted Today, 20:56Cats owned by cat people will make their owners pay for the indiscretion sooner or later. Pilots should immediately get rid of any cats they have.[/qUOTE]My cats on the phone to your local chapter as we speak be afraid very afraid.There is allways one N**b in a company you seem to have found that person, hope Zulu have taken steps to retrain or remove Quote
Trans Lift Posted July 27, 2012 Posted July 27, 2012 Yeah, I could put my pitbull boxer in the room with your cat and he will gladly make her pay with lots of licks and cuddling! (I know what you thought I was going to say...they're not all mean vicious dogs!) Quote
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