Mark Six Posted October 22, 2002 Report Share Posted October 22, 2002 I have flown Eurocopter products ranging from the SA315B to the SA365 and I'm a big fan BUT their customer support is appalling, at least in the areas I've worked. The attitude from France when waiting for a part, even when AOG, is "you'll get it when you get it." They make a lot of noise about improving their support, putting the customer first etc, etc, but I have yet to see any improvement. I complained via their feedback facility on their website last time we were AOG for a week and received a polite email saying my complaint would be passed on. That's the last I heard from them. I've heard similar complaints from other operators. What's more the factory spares are grossly overpriced. There, I feel better now. Quote Link to comment Share on other sites More sharing options...
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