Mark Six Posted October 22, 2002 Report Share Posted October 22, 2002 I have flown Eurocopter products ranging from the SA315B to the SA365 and I'm a big fan BUT their customer support is appalling, at least in the areas I've worked. The attitude from France when waiting for a part, even when AOG, is "you'll get it when you get it." They make a lot of noise about improving their support, putting the customer first etc, etc, but I have yet to see any improvement. I complained via their feedback facility on their website last time we were AOG for a week and received a polite email saying my complaint would be passed on. That's the last I heard from them. I've heard similar complaints from other operators. What's more the factory spares are grossly overpriced. There, I feel better now. Quote Link to comment Share on other sites More sharing options...
Bell214B Posted December 1, 2002 Report Share Posted December 1, 2002 completely agree with you, we operate 7 AS350's and have the same experience as you. The 350 is a good helicopter, problem is that it is made in France. Quote Link to comment Share on other sites More sharing options...
shaboogamoo bob Posted February 14, 2003 Report Share Posted February 14, 2003 We operate a lot of AS350's here in Alaska and I am very concerned with US/French relations in the world right now and how it might affect our already poor spares support. Anyone else feel this way? I have been waiting for a X frame for a B3 for 4 months now and still nothing in sight. Quote Link to comment Share on other sites More sharing options...
skypig Posted February 16, 2003 Report Share Posted February 16, 2003 We rang, after a week, to check when our AOG part for our "under warrenty" EC120 might arrive, to be told that "we forgot to send it" !!!If Eurocopter put as much time and effort into improving their customer service as they put into TELLING everyone that they have/are improving, Then they might not be the "laughing stock" of the Industry.My opinion seems common- great helicopters, custormer service? "we don't need no stinking customer service"(french accent) non corundum illigitime Quote Link to comment Share on other sites More sharing options...
John Eacott Posted February 17, 2003 Report Share Posted February 17, 2003 So how do you delete a post? ??? Quote Link to comment Share on other sites More sharing options...
John Eacott Posted February 17, 2003 Report Share Posted February 17, 2003 November 2002, in the middle of NSW fires, we were down for a week following impending seizure of the 90 TRG on my BK117, which was new from the factory in March 2002. (It seized on the bench after removal....). We are still waiting for ZF Gearboxes, via Eurocopter Germany, to even tell us what is wrong with the box, let alone repair and return it. In the meantime, I am being charged rental on the loan TRG from Eurocopter Quote Link to comment Share on other sites More sharing options...
Dynamic Component Posted February 21, 2003 Report Share Posted February 21, 2003 Eurocopter?????OOOO, you mean those French guys whos main priority is to change the AU infront of $ to US? Quote Link to comment Share on other sites More sharing options...
Guest Posted February 21, 2003 Report Share Posted February 21, 2003 Off the subject: John, I just changed it so you can delete your own post. Sorry, I didn't see that option when I set up the users. See if it works. -Rey Quote Link to comment Share on other sites More sharing options...
John Eacott Posted February 23, 2003 Report Share Posted February 23, 2003 Rey, Still no joy with deleting, is there something that I've missed? Also, I notice that there is a "web" icon for you, but (apparently) no one else. Would this not come up for those of us who enter a www home page in our profile? Cheers! Quote Link to comment Share on other sites More sharing options...
BongDV Posted July 23, 2003 Report Share Posted July 23, 2003 Hello People,I am working as a consultant with an approved parts vendor who specializes in Eurocopter / Turbomeca parts and components, and they asked me to compile a list of Eurocopter/Turbomeca parts vendors and maintenance/service providers on Asia-Pacific/Australia/New Zealand Area. The reason for this task is that this company is readying its capability to support AS350/AS350 models through vendor contacts and service providers. If your company or organization happens to be an approved vendor for Eurocopter/Turbomeca parts and components, and or approved service center for EC/TM models, please contact us with your complete company details, contact person, contact number and email, and we are interested to work with you, as we have a huge inventory of parts that we can offer to your organization at price much lower than Eurocopter/Turbomeca. Our company is also buying/purchasing excess EC/TM parts and inventories which maybe needing inspection, overhaul and repair. Thanks and hoping to hear from you soon. Bernard Villanueva, Capital Aviation LLC. Tel: +63-917-8373607 / Fax: +63-2-4588143 / Email: bong_dv@ispbonanza.com.ph Quote Link to comment Share on other sites More sharing options...
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