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Can't get into LiveChat


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I have always gotten this error, I thought chat was a VIP only thing:

 

Sorry, an error occurred. If you are unsure on how to use a feature, or don't know why you got this error message, try looking through the help files for more information.

The error returned was:

 

Sorry, but you do not have permission to use this feature. If you are not logged in, you may do so using the form below if available.

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