Francis Meyrick Posted February 13, 2014 Report Posted February 13, 2014 How do YOU deal with difficult customers? Smack 'em? Of Helicopters and Humans (8) "The Sports Section" 3 Quote
AdminLB Posted February 13, 2014 Report Posted February 13, 2014 How do YOU deal with difficult customers? Smack 'em? Of Helicopters and Humans (8) "The Sports Section" Funny stories! - One of my writers at Rotorcraft Pro Magazine shared a story of a difficult customer --- we have all had them. What is important is how we handle them. STORY HERE --> http://www.justhelicopters.com/HELIARTICLES/tabid/433/ID/13456/Is-Having-Fun-at-Work-an-Oxymoron.aspx 1 Quote
aeroscout Posted February 13, 2014 Report Posted February 13, 2014 Hey Moggy. Good to see you on the forum ! Quote
Velocity173 Posted February 13, 2014 Report Posted February 13, 2014 Ativan does a good job of handling "difficult customers." Quote
Little Bird Posted February 13, 2014 Report Posted February 13, 2014 Firm and polite. YOU are the PIC. Quote
SBuzzkill Posted February 13, 2014 Report Posted February 13, 2014 (edited) I gotta stop clicking his links... I need to work on my car at some point this week and getting lost on that website reading is not getting me any closer to being back on the road OK just one more cup of coffee then I'm off. Edited February 13, 2014 by SBuzzkill Quote
Francis Meyrick Posted February 14, 2014 Author Report Posted February 14, 2014 (edited) @ aeroscout. Hi buddy. All the usual riff-raff, eh? Just thought I'd try and lower the tone. As per usual. No target too sacred, eh? What? @SBuzzkill Whoa Pardner! Not so fast! Read this one. Go on. You gotta. Be a devil! Never mind the car. Have a beer. This one deals with a passenger, and an ODOR issue.... Of Helicopters and Humans(3) "A Right Smelly Git" Edited April 13, 2014 by Francis Meyrick 2 Quote
Francis Meyrick Posted February 15, 2014 Author Report Posted February 15, 2014 @ Little Bird. Firm and polite. YOU are the PIC.Thank you. That is sage advice. I bow my head. Hummmmm..... I'm emotionally moved. In fact, I feel a real emotional movem.... You remind me of an old, old, TRUE story I scribbled this morning. Hang on, see if I can find it.... (trips over folders, unzips wrong files, and nearly deletes the Honey-Do list...) (all one Gigabyte of it)Yep. Here it is, for whattit's worth. Probably-not-a-lot. Of Helicopters and Humans (Part 16) "The Pakistani Captain" Rock on. Hum-hum. Be nice to all living creatures, and mad poets. Quote
Spike Posted February 15, 2014 Report Posted February 15, 2014 How do YOU deal with difficult customers? I appreciate that, -but………….. George “Doc” Thompson, Verbal Judo…. For us pilots, leave out step #5, the "ACT" part of the equation…… 1 Quote
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